Past Events

1st International Workshop on
Service Science – Research, Education and Innovation

Supported by the Service Science Society

The workshop will take place as part of the:

12th International Conference on Web Information System Engineering (WISE 2011)

October 11 – 13, 2011, Sydney, Australia


Workshop Description

World economies have effectively moved to a service economy where at least 75% of the GDP of most western countries is in the service sector. The service sector is wide and varied. It includes health services, financial services, tourism, government services, etc. Several definitions to services have been proposed. In a nutshell, services are those activities in which there is an interaction between provider and client that creates and captures value. The majority of this value is intangible rather than residing in any physical product.

Every major shift in the economy has traditionally been accompanied and/or stimulated by new technologies. Although the service economy has been very pronounced for at last a decade, there have been very little focused research efforts to support and enhance the service economy. This realization has inspired a flurry of research activities both in industry and academia to fill the void. As a result, there has been a strong push to build a foundation for a new science, called service science to cater for this new economic paradigm. This science would draw and build upon from disciplines such as computing, business management, systems engineering, and economics, to name a few. While the goals and methods are still amorphous, the needs are clear. The service economy needs to be supported with tools to model, design, implement processes to sustain growth and create serendipitous opportunities for the provisioning of newer and novel services.

We invite papers in any of the following topics which are of interest to the workshop:

  •         ► Service Science
  •         ► Service Modelling and Implementation
  •         ► Service Delivery, Deployment and Maintenance Service
  •         ► Value Chains and Innovation Lifecycle
  •         ► Service Level Agreements (SLAs) Negotiation, Automation and Orchestration
  •         ► Quality of Services (QoS)
  •         ► Cost of Services (CoS)
  •         ► Business Service Analysis, Strategy, Design, Development and Deployment
  •         ► Undergraduate and Postgraduate Education in Service Science
  •         ► Service Policy Development
  •         ► Applications and Case Studies in Service Science
  •         ► Service Innovation – the Multi-dimensional Nature
  •         ► Co-creation and Open Innovation
  •         ► Infrastructure and Structural Innovations or Public Sector Innovation
  •         ► Innovations in Customers and Brand Experience
  •         ► Technology as an Enabler of Service Innovation

Submission Details

Submissions to the workshop in one or more of the topic areas outlined above are welcome. Submissions should be no more than 6 pages and should use the Springer LNCS proceedings format (available at: Papers should be submitted via the workshop submission site on Easychair (


Submission Deadlines

Paper Submission: July 29, 2011
Notification of Acceptance: September 2, 2011
Camera-ready papers: the proceedings of the WISE 2011 workshops will be prepared and printed post conference. The timeline for submission of camera ready papers will be outlined at the workshop.


Workshop Format

Workshop submissions: Max 6 page research papers & invited industry presentations
Anticipated number of paper presentations accepted: 8 – 10 (20 min. presentations)
Anticipated number of workshop attendees: 25-35
Keynotes: One in morning
Workshop duration: Full day


Workshop Organisers

Liam O’Brien, CSIRO, Australia
Athman Bouguettaya, RMIT University, Australia


Program Committee

Renu Agarwal, University of Technology Sydney, Australia
Byron Keating, University of Canberra, Australia
Grace Lewis, Software Engineering Institute, USA
Ryszard Kowalczyk, Swinburne University of Technology, Australia
Warren Bradey, Smart Services CRC, Australia
Jay Hannon, IBM, Australia
Joe Davis, University of Sydney, Australia
Jian Yang, Macquarie, Australia
Fethi Rabhi, University of New South Wales, Australia
Salima Benbernou, University of Paris, France
Mohand-Said Hacid, University of Lyon, France
Aditya Ghose, University of Wollongong, Australia
W.J.A.M. van den Heuvel, Tilburg University, The Netherlands
Dimitrios Georgakopoulos, CSIRO, Australia

Download as a PDF(PDF 13.8KB)



Public Seminar – Dr Kris Singh

Talk Title: Developments and Directions in Service Science



Dr Krishna Singh

President of Services Research and Innovation

Institute (SRII) and Program Director, Services Science Research, IBM USA


Bio for Dr Krishna Singh:

Kris Singh is the President of SRII ( and the Strategic Programs Director for IBM Service Research at IBM Almaden Research Center in San Jose, CA. Kris has over 25 years of experience in the high technology industry as well as in academia. Before IBM Research, he has worked with Intel, AMD and National Semiconductor in various technology development roles such as Director of Server Architecture & Planning and Data Center Technology at Intel, Director in the CTO Office at AMD and senior technical management roles at National Semiconductor.

Kris is an Industry Fellow in the College of Engineering at UC Berkeley, CA and has also been an adjunct professor in the Electrical Engineering & Computer Science department at Santa Clara University, CA. He is a member of the Advisory Board at major universities globally. Kris has been an invited speaker at various technology conferences around the world.


Wednesday November 4th 2010


3:30pm – 5:00pm


UTS, Sydney Broadway


Download as a PDF (PDF 248KB)



General Assembly of the Service Science Society (Members Only)



Wednesday November 4th 2010


11:00am – 3:00pm


UTS, Sydney Haymarket and UTS, Sydney Broadway





11:00 – 11:30 Opening Remarks and State of the Society – Athman

11:30 – 12:00 PR and Communications – Liam

12:00 – 12:15 Finances – Warren

12:15 – 12:45 Membership drive – Jay and Ryszard

12:45 – 01:45 Lunch


02:00 – 03:15 Activity Plan for 2010-2011

03:15 – 03:30 Break

03:30 – 04:30 Public Seminar by Dr Krishna Singh (see related flyer)

04:30 – 05:00 Networking

Download as a PDF(PDF 116KB)



Book Lunch of Herding Cats

Being advice to aspiring academic and research leaders



Monday August 23rd 2010




Herding Cats
Being Advice to aspiring academic and research leaders


ANU Bookshop


Dr Geoff Garrett and Sir Graeme Davies

Download as a PDF(PDF 960KB)



Launch of the Service Science Society


The Service Science Society has been established to build the scientific underpinning of services to create the necessary innovations for a productive and well-grounded service economy in Australia. This is achieved through the support of world-class research, education and innovation in services. The Service Science Society represents researchers, academics, industry and government. You are cordially invited to attend this important event.


Wednesday, 14th July 2010


12:30pm—4:00pm (refreshments served)


Seminar Room, NICTA Canberra Research Laboratory

Tower A, 7 London Circuit, Canberra ACT 2601


Available across from the NICTA Laboratory on London Circuit Registration is FREE. There are limited seats.


By Friday 9th July 2010 to




12:30 – 01:00 Registration

01:00 – 01:10 Welcome – Liam O’Brien

01:10 – 01:25 Invited Speaker – Geoff Garrett

01:25 – 01:40 Introduction to the Service Science Society – Athman Bouguettaya

01:40 – 02:30 Panel : “Service Science: Challenges and Opportunities”

Chair: Geoff Garrett

Participants: Dr Liam O’Brien (NICTA), Warren Bradey (Smart Services CRC), Professor Joe Davis (University of Sydney),Professor Jun Han (University of Swinburne), Adrew Dingjan(CSIRO), Andrew McCredie (Australian Services Roundtable),Andrew Gattinger (Centrelink, DHS)

02:30 – 02:50 Mapping Ahead the Future of Your Society! Jay Hannon

02:50 – 04:00 Refreshments and Networking

Download as a PDF(PDF 284KB)