The Award

The Service Science Society of Australia Service Innovation Award is instituted to recognize organizations that have demonstrated significant innovation in the design and/or delivery of services. The award is a critical component of the Society's mission to promote service innovation in all sectors of the Australian economy. Any organization(but not individuals) may be nominated for the award including organizations from the government,business and non-profit sectors. The service innovations in question could be internal(i.e. value to the organizations internal operations) or external(i.e., of value to external stakeholder/customers). The innovations of interest include process innovations(new ways of delivering services),technological or managerial(novel organizational structures,novel interventions to influence organization culture and so on).

Award Categories

Open Category

Nominations in this category cover the full gamut of service innovations

Service Innovation through AI

Nominations in this category must demonstrate innovative use of Artificial Intelligence technology in services.

Innovation through connected things(IoT Services Award)

Nominations in this category must demonstrate innovative use of Internet of Things (IoT) technology in services.

October 19




Service Innovation Award 2017

Guest of Honour

Dr Ian Oppermann

CEO & Chief Data Scientist

Dr Ian Oppermann is CEO and Chief Data Scientist of the NSW Data Analytics Centre. Prior to this, he was the founding Director of CSIRO’s Digital Productivity and Services Flagship, and Director of CSIRO’s ICT Centre, the unit responsible for addressing major scientific challenges in wireless communications, robotics, information theory, environmental sensing and eHealth. Before that, he held senior leadership positions in Europe and Australia, including at Nokia and Nokia Siemens Networks. Dr Oppermann is regarded a thought leader in Digital Economy and is a regular speaker on “Big Data”, broadband-enabled services and the impact of technology on society. He has contributed to six books and co-authored more than 120 papers that have been cited over 3200 times. Dr Oppermann has an MBA from the University of London and a PhD in Mobile Telecommunications from Sydney University. He is a Fellow of the Australian Academy of Technological Sciences and Engineering, the Institute of Electrical and Electronics Engineers and Institute of Engineers Australia.

Oration Title : Irresistible Digitisation

The irresistible digitisation of our lives coupled with innovative application of analytics have led to astonishing changes in the way we understand the world, the services we create and how we connect. It can also allow us to tackle some of the biggest problems we face in society. This presentation explores examples of where data is being used to tackle old problems in new ways, and explores some of the challenges associated with use of data.

Award Panel


Prof. Joseph Davis,
Professor of Information Systems and Services, Sydney University

Prof. Fethi Rabhi,
Professor and Head of FinTech@UNSW


Suzanne Campbell
Past CEO, Australian Information Industry Association (AIIA)
Founder, The Disruption Digest

Jacqueline Korhonen
VP, Cognitive Process Transformation, IBM

Prof. Joseph Davis, Sydney University

Prof. Fethi Rabhi, UNSW


Open Category


Service Innovation through AI

Robonomics AI

Innovation through connected things(IoT Services Award)

Smart Hydrant Map

Event Location

Four Seasons Hotel
199 George St,
Sydney NSW 2000,

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