The Award

The Service Science Society of Australia Service Innovation Award is instituted to recognize organizations that have demonstrated significant innovation in the design and/or delivery of services. The award is a critical component of the Society’s mission to promote service innovation in all sectors of the Australian economy. Any organization (but not individuals) may be nominated for the award, including organizations from the government, business and non-profit sectors. The service innovations in question could be internal (i.e., of value to the organizations internal operations) or external (i.e., of value to external stakeholder/customers). The innovations of interest include process innovations (new ways of delivering services), technological or managerial (novel organizational structures, novel interventions to influence organization culture and so on).

Service Science Society

The Service Science Society has been established to build the scientific underpinning of services to create the necessary innovations for a productive and well-grounded service economy in Australia. The Service Science Society hopes to achieve this through the support of world-class research in services, undergraduate and post graduate service science education and policy assistance for innovations in the service economy, for the purpose of increasing the productivity and fostering the development of service related industries. The membership of the Service Science Society is open to both individual and corporate members who want to support this vision and to be involved in the further development of the service economy in Australia.




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2016
November

Sydney
NSW

10
Finalists

3
Winners

Guest of Honour

Dr. Rachna Gandhi

CEO,Service NSW

Dr Rachna Gandhi

CEO, Service NSW

Rachna is a recognised expert in customer centric design and innovation. Rachna also has an extensive background in customer service, distribution, operations, employee engagement and organisational change. She is an experienced executive, having worked across banking, wealth management and hospitality sectors - domestically and internationally. In her previous executive positions Rachna has successfully led business transformations to embed a customer, data driven culture, enhance service delivery models and drive digital innovation.
https://www.service.nsw.gov.au/our-leadership-team/rachna-gandhi

Service Innovation Award 2016

  • Guest of Honour

    Dr Rachna Gandhi CEO,New South Wales

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  • Prof. Aditya Ghose

    President of Service Science Society

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  • Winners of SIA 2016

    Department of Human Services

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  • 1st Runner Up

    Allotrac Services

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  • 2nd Runner Up

    MindHive

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  • Finalist

    Optus

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  • Finalist

    ThinCats

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  • Judging Panel

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Sponsors

Finalists




Winners



Honourable Mention

Department of Human Services


The Australian Government Department of Human Services is a leader in government social media communication and engagement. The department’s Digital Media Section first started monitoring social media in 2009, evolved this work into social media content marketing, and now also has a dedicated social media customer service team answering 2,500 citizens questions a month through Facebook and Twitter.




Allotrac


The Allotrac software is designed to integrate seamlessly with your daily operations to create the most efficient and profitable procedures possible.
Helping your business flourish is important to Allotrac. The whole system is carefully constructed to compliment daily operations and aid growth with smart, straightforward solutions.
Allotrac improves life for every person along the line of your business, including Customers, Allocators, Managers, Drivers and Subcontractors.
The team at Allotrac expertly moulds the software to cater to individual needs, giving you the power to choose what you need from Allotrac’s always evolving modules. This flexibility has resulted in a product that constantly grows with the transport industry, with new ideas and solutions every day.




MindHive


“MindHive is about problem solving. Tech is second. It’s an enabler. We have a proven strategy and policy problem solving method – and you get access to it to MindHive your challenges. They get solved. The problem solving method was designed by five ex-Oxford strategy / policy leaders - the web built by Australia’s number one web company, Wiliam. We’re a team of strategists and policy leaders who have honed a craft of engaging diverse thinking into problem solving for the past 15 years - Australia’s longest non-government funded think tank. You get to be a part of that legacy - independent quality thought leadership."
Bruce Muirhead, CEO of Eidos Institute, MindHive Founder.