ASSRI 2018


Seventh Australasian Symposium on Service Research and Innovation (ASSRI’18)

Department of Computing
Macquarie University, Sydney, NSW, Australia
September 6-7, 2018

Sponsored By

Service Science Society of Australia

Co-located With

The 16th International Conference on Business Process Management
September 9-14, 2018 at the University of Technology, Sydney (UTS)

Important Dates

Paper Submission Deadline
Abstract: 1 June 2018
Full paper: 8 June 2018
Author Notification: 10 July 2018
Camera-ready version: 30 July 2018
Conference Dates: 6-7 September 2018


Department of Computing
Macquarie University, Sydney, NSW, Australia


Information Technology is a fundamental enabler of today’s service economy. There is also a growing recognition of the critical role of digital service innovation in improving productivity levels and quality of life. Further technological paradigms such as Web services, the Internet of Things, cloud computing, social computing, and engagement platforms are redefining the landscape of service. This has brought increased policy and research focus to the conceptualisation, design, delivery, and evaluation of service systems.

The Seventh Australasian Symposium on Service Research and Innovation will bring together a cross-disciplinary group of researchers and practitioners who are engaged in research and development in the area of service, broadly defined. It will feature keynote addresses and invited lectures by prominent researchers in the field. There will also be paper sessions to which researchers are invited to submit their recent work. A public sector and industry forum featuring some of the academic researchers and practitioners in industry and government will also be a part of the symposium. The symposium is expected to provide a forum for analyzing and assessing the progress achieved in pursuit of this goal and to explore the foundations of and emerging directions in service research.

The symposium is sponsored by the Service Science Society of Australia. This is the apex national body representing the services research community of Australia. It seeks to promote the understanding and use of service science in government, industry and academia. The Australasian Symposium on Service Research and Innovation series also serves as its annual meeting.



Paper submissions should be limited to a maximum of 15 pages in the Springer LNBIP format (see link), and will be reviewed by the Program Committee on the basis of overall quality, relevance to service research, originality, significance, and clarity. Please submit papers through EasyChair. ASSRI proceedings are traditionally published under the Springer LNBIP series.

NOTE: All paper submissions should be made through EasyChair conference management system.


TOPICS OF INTEREST (but not limited to)

  •         ► Service Level Agreements (SLAs and Contracts)
  •         ► Healthcare-related services
  •         ► Compliance
  •         ► Accountability
  •         ► Governance
  •         ► Service security, privacy and trust
  •         ► Service science
  •         ► Autonomic and Smart services
  •         ► Service value chains and innovation lifecycle
  •         ► Service computing and Web services
  •         ► Service marketplace
  •         ► Cloud services
  •         ► Crowdsourcing
  •         ► IoT and services
  •         ► Services and big data
  •         ► Services and social computing
  •         ► Service system design
  •         ► Service system engineering
  •         ► Service technologies
  •         ► Value co-creation in service systems
  •         ► Service marketing and CRM
  •         ► Service Engineering Practices and Case Studies
  •         ► Services in fog and edge computing
  •         ► Services in mobile computing



  •         ► Aditya Ghose, University of Wollongong, Australia
  •         ► Michael Sheng, Macquarie University, Australia
  •         ► Joseph Davis, University of Sydney, Australia
  •         ► Fethi Rabhi, UNSW, Australia


General Chairs:
  •         ► Amin Behesti,Macquarie University, Australia
  •         ► Hai Dong, RMIT University, Australia
  •         ► Mustafa Hashmi, Data61, CSIRO, Australia
Program Chairs:
  •         ► Ho Pun Lam, Data61, CSIRO, Australia
  •         ► Sajib Mistry, University of Sydney, Australia
  •         ► Karthikeyan Ponnalagu, Bosch, India
Publicity Chairs:
  •         ► Carlos Rodriguez, UNSW, Australia
Industry Chairs:
  •         ► Jay Daniel, UTS, Australia
  •         ► Lina Yao, UNSW, Australia
Publication Chair:
  •         ► Metta Santiputri, University of Wollongong, Australia
  •         ► Wei Zhang, Macquarie University, Australia
Web Chair:
  •         ► Osama Misbah, University of Wollongong, Australia


Best Paper Award

To be announced


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