ASSRI 2017


Sixth Australasian Symposium on Service Research and Innovation (ASSRI’17)

School of Information Technologies
The University of Sydney
October 19-20, 2017

Sponsored By

Service Science Society of Australia

Download Conference Proceedings

Co-located With

Annual Service Innovation Awards Night
October 19th at the Intercontinental Hotel

Conference Program

Click Here to view the conference program.


On Oct 19th: University of Sydney New Law School Annexe SR 342

On Oct 20th: University of Sydney New Law School Lecture Theatre 104


Information Technology is a fundamental enabler of today’s service economy. There is also a growing recognition of the critical role of digital service innovation in improving productivity levels and quality of life. Further technological paradigms such as Web services, the Internet of Things, cloud computing, social computing, and engagement platforms are redefining the landscape of service. This has brought increased policy and research focus to the conceptualisation, design, delivery, and evaluation of service systems.

The Seventh Australasian Symposium on Service Research and Innovation will bring together a cross-disciplinary group of researchers and practitioners who are engaged in research and development in the area of service, broadly defined. It will feature keynote addresses and invited lectures by prominent researchers in the field. There will also be paper sessions to which researchers are invited to submit their recent work. A public sector and industry forum featuring some of the academic researchers and practitioners in industry and government will also be a part of the symposium. The symposium is expected to provide a forum for analyzing and assessing the progress achieved in pursuit of this goal and to explore the foundations of and emerging directions in service research.

The symposium is sponsored by the Service Science Society of Australia. This is the apex national body representing the services research community of Australia. It seeks to promote the understanding and use of service science in government, industry and academia. The Australasian Symposium on Service Research and Innovation series also serves as its annual meeting.



Paper submissions should be limited to a maximum of 15 pages in the Springer LNBIP format (see link), and will be reviewed by the Program Committee on the basis of overall quality, relevance to service research, originality, significance, and clarity. Please submit papers through EasyChair. ASSRI proceedings are traditionally published under the Springer LNBIP series.


TOPICS OF INTEREST (but not limited to)

  •         ► Service Level Agreements (SLAs and Contracts)
  •         ► Healthcare-related services
  •         ► Compliance
  •         ► Accountability
  •         ► Governance
  •         ► Service security, privacy and trust
  •         ► Service science
  •         ► Autonomic and Smart services
  •         ► Service value chains and innovation lifecycle
  •         ► Service computing and Web services
  •         ► Service market-places
  •         ► Cloud services
  •         ► Crowdsourcing
  •         ► IoT and services
  •         ► Services and big data
  •         ► Services and social computing
  •         ► Service system design
  •         ► Service marketplaces
  •         ► Service system engineering
  •         ► Service technologies
  •         ► Value co-creation in service systems
  •         ► Service marketing and CRM
  •         ► Service Engineering Practices and Case Studies



General Chairs:
  •         ► Aditya Ghose, University of Wollongong, Australia
  •         ► Michael Sheng, Macquarie University, Australia
Program Chairs:
  •         ► Mustafa Hashmi, Data61, CSIRO, Australia
  •         ► Hai Dong, RMIT, Australia
  •         ► Amin Beheshti, UNSW Sydney, Australia
Publicity Chairs:
  •         ► Carlos Rodriguez, UNSW, Australia
  •         ► Ho-Pun Lam, Data61, CSIRO, Australia
Industry Chairs:
  •         ► Jay Daniel, UTS, Australia
  •         ► Lina Yao, UNSW, Australia
  •         ► Mohammadreza Mohaghegian, University of Wollongong, Australia
Publication Chair:
  •         ► Wei Zhang, Macquarie University, Australia
Web Chair:
  •         ► Joel Kocherry, University of Wollongong, Australia
Program Committee (partial list):
  •         ► Daniel Beverungen, University of Muenster/European Research Center for Information Systems
  •         ► Jens Poeppelbuss, University of Bremen in Germany
  •         ► Renu Agarwal, UTS Sydney
  •         ► Don Allen, CISCO Systems, USA
  •         ► Ralph Badinelli, Virginia Tech
  •         ► Boualem Benatallah, UNSW
  •         ► Charlie Bess, HP
  •         ► Athman Bouguettaya, University of Sydney
  •         ► Nirmit Desai, IBM Research India
  •         ► Schahram Dustdar, TU Wien
  •         ► Dragan Gasevic, Athabasca University
  •         ► Aditya Ghose, University of Wollongong
  •         ► Bill Hefley, University of Pittsburgh
  •         ► Ryszard Kowalczyk, Swinburne University of Technology
  •         ► Yassi Moghaddam
  •         ► Surya Nepal, CSIRO
  •         ► Mustafa Hashmi, Data61, CSIRO, Australia
  •         ► Matti Rossi, Aalto University School of Economics
  •         ► Hye-Young Paik, University of New South Wales
  •         ► Ho-Pun Lam, Data61, CSIRO, Australia
  •         ► Simon Poon, University of Sydney
  •         ► Babis Theodoulidis, Manchester Business School
  •         ► Alberta Zomaya, University of Sydney
  •         ► Regis Riveret from Data61, CSIRO


Best Paper Award

Title: A Game-theoretic Approach to Quality Improvement in Crowdsourcing Tasks
Authors: Mohammad Allahbakhsh, Haleh Amintoosi and Salil Kanhere