ASSRI 2013


Third Australasian Symposium on Service Research and Innovation (ASSRI’17)

John B. Reid Theatre
Australian Graduate School of Management (AGSM)
University of New South Wales (UNSW), Sydney, NSW
November 27-29, 2013


SSS' Service Innovation Award and Nomination

Invited Sessions on Service Innovation in Practice

Conference Program

Click Here to view the conference program.

Important Dates

Paper Submission Deadline: 22 September 2013
Author Notification: 8 October 2013
Conference Dates: 27-29 November 2013



With the increasingly dominant role that the service sector plays in both developed and emerging economies, the conceptualisation, design, delivery, and evaluation of service systems have attracted significant research attention and policy focus. There is also a growing recognition of the critical role of service innovation in improving productivity levels and quality of life. The transition from the manufacturing and goods-based orientation to more of a service-dominant logic has gathered momentum in recent years. Information and communication technologies (ICT) play a central role in the design and delivery of service systems. Internet and World Wide Web-related developments such as web 2.0, semantic web, cloud infrastructure, and service-oriented computing and web services, social computing, and (internet-based) human computation are just a few of the technological advances that are helping to redefine the landscape of service systems.

The third Australasian Symposium on Service Research and Innovation will bring together a cross-disciplinary group of researchers and practitioners who are engaged in research and development in the area of services, broadly defined. It will feature keynote addresses and invited lectures by prominent researchers in the field. There will also be contributed paper sessions to which service and related researchers are invited to submit their recent work. A public sector and industry forum featuring some of the academic researchers and practitioners in industry and government will also be a part of the symposium.

The service science initiative (and service science, management and engineering (SSME) discipline for the study, design and implementation of service systems) has been a driver and platform for research, over the past decade, towards the goal of building a science of services. This symposium is expected to provide a forum for analyzing and assessing the progress achieved in pursuit of this goal and to explore the foundations of and emerging directions in service research.

The symposium is sponsored by the Service Science Society of Australia. This is the apex national body representing the services research community of Australia. It seeks to promote the understanding and use of service science in government, industry and academia. The Australasian Symposium on Service Research and Innovation series also serves as its annual meeting.



Paper submissions should be limited to a maximum of 15 pages in the Springer LNBIP format (see link), and will be reviewed by the Program Committee on the basis of overall quality, relevance to service research, originality, significance, and clarity. Please submit papers through EasyChair. ASSRI proceedings are traditionally published under the Springer LNBIP series.

Two best paper awards will be presented to the authors of (1) the best research paper and (2) the best student paper. The selection of the best papers will be made by the Program Committee Chairs in consultation with the Program Committee members based on the overall quality and contribution.


TOPICS OF INTEREST (but not limited to)

  •         ► Smart services
  •         ► Service science
  •         ► Service computing and Web services
  •         ► Service market-places
  •         ► Human computation
  •         ► Cloud computing
  •         ► Crowdsourcing
  •         ► Service-oriented software engineering
  •         ► Service system design
  •         ► Service marketplaces
  •         ► Service system engineering
  •         ► Service technologies
  •         ► Application and case studies
  •         ► Value co-creation in service systems
  •         ► Service marketing and CRM
  •         ► Service economy



General Chair:
  •         ► Fethi Rabhi, University of New South Wales (
Program Chairs:
  •         ► Joseph G. Davis, University of Sydney (
  •         ► Haluk Demirkan, Arizona State University (
  •         ► Hamid R. Motahari-Nezhad, IBM Almaden Research Center, USA (
  •         ► Markus Stumptner, University of South Australia (
Publicity Chair:
  •         ► Hoa Dam, University of Wollongong (
Web Chair:
  •         ► Yingzhi Gou, University of Wollongong/li>
Program Committee (partial list):
  •         ► Renu Agarwal, UTS Sydney
  •         ► Don Allen, CISCO Systems, USA
  •         ► Ralph Badinelli, Virginia Tech
  •         ► Boualem Benatallah, UNSW
  •         ► Charlie Bess, HP
  •         ► Athman Bouguettaya, University of Sydney
  •         ► Nirmit Desai, IBM Research India
  •         ► Schahram Dustdar, TU Wien
  •         ► Dragan Gasevic, Athabasca University
  •         ► Aditya Ghose, University of Wollongong
  •         ► Bill Hefley, University of Pittsburgh
  •         ► Byron Keating, University of Canberra
  •         ► Ryszard Kowalczyk, Swinburne University of Technology
  •         ► Yassi Moghaddam
  •         ► Surya Nepal, CSIRO
  •         ► Matti Rossi, Aalto University School of Economics
  •         ► Hye-Young Paik, University of New South Wales
  •         ► Simon Poon, University of Sydney
  •         ► Babis Theodoulidis, Manchester Business School
  •         ► Alberta Zomaya, University of Sydney


Important Dates:

  •         ► Paper Submission Deadline: 22 September 2013
  •         ► Author Notification: 8 October 2013
  •         ► Camera Ready deadline: 31 October 2013
  •         ► Conference Registration deadline: 15 November 2013
  •         ► Conference Dates: 27-29 November 2013