ASSRI 2012


Second Australasian Symposium on Service Research and Innovation (ASSRI’17)

Darlington Centre
The University of Sydney
November 19 – 20, 2012

Service Science Society of Australia

Keynote Speaker

David Caspari, Managing Director, Hewlett-Packard (Australia and New Zealand)

Conference Program

Click Here to view the conference program.


Click Here to download the conference description as PDF

Industry Panel

  •         ► Andrew Thomson -Director of Public Sector Strategy, Cisco (Asia Pacific, Japan, China)
  •         ► Craig Baty – Executive General Manager and CTO, Fujitsu
  •         ► Brad Howarth – commentator and author on digital transformation
  •         ► John Brand – Vice President and Principal Analyst, Forrester
  •         ► Pradeep Khanna – Presenter – CEO GLobal Mindset and Executive Director, Integrating Australia with Asia
  •         ► Greg Stone – CTO of Microsoft
  •         ► David Caspari, Managing Director, Hewlett-Packard (Australia and New Zealand)


Other Confirmed Speakers

  •         ► Dr. Renu Agarwal, UTS
  •         ► Prof. Alistair Barros, QUT
  •         ► Dr. Saul Caganoff, Sixtree
  •         ► Dr. Dimitrios Georgakopoulos, CSIRO
  •         ► Prof. Guido Governatori, NICTA
  •         ► Prof. San-Yih Huang, National Sun Yat-Sen University, Taiwan
  •         ► Prof. Ryszard Kowalczyk, Swinburne University of Technology
  •         ► Dr. Surya Nepal, CSIRO
  •         ► Dr. Liam O’Brien
  •         ► Dr. Christine O’Keefe, CSIRO
  •         ► Dr. Srinivas Padmanabhuni, Associate Vice-President, Infosys Labs
  •         ► Shankar Sivaprakasam, HP
  •         ► Prof. Markus Stumptner, University of South Australia
  •         ► Prof. Albert Zomaya, Univ. of Sydney



With the increasingly dominant role that the service sector plays in both developed and emerging economies, the conceptualisation, design, delivery, and evaluation of service systems have attracted significant research attention and policy focus. There is also a growing recognition of the critical role of service innovation in improving productivity levels and quality of life. The transition from the manufacturing and goods-based orientation to more of a service-dominant logic has gathered momentum in recent years.

Information and communication technologies (ICT) play a central role in the design and delivery of service systems. Internet and World Wide Web-related developments such as web 2.0, semantic web, cloud infrastructure, and service-oriented computing and web services, social computing, and (internet-based) human computation are just a few of the technological advances that are helping to redefine the landscape of service systems.

The Service Science Society of Australia is the apex national body representing the services research community of Australia. It seeks to promote the understanding and use of service science in government, industry and academia. The Australasian Symposium on Service Research and Innovation series serves as its annual meeting.

The second Australasian Symposium on Service Research and Innovation will bring together a cross-disciplinary group of researchers and practitioners who are engaged in research and development in the area of services, broadly defined. It will feature keynote addresses and invited lectures by prominent researchers in the field. There will also be contributed paper sessions as well as a forum for PhD students to present their service-related thesis research. An industry forum featuring a few of the key players in industry and government will also be a part of the symposium.


Abstract Submission

Researchers and research students who work on service-related topics are invited to submit a two-page abstract of their paper to both program chairs (see contact details in next section). The deadline for submission will be 19 October 2012. Notification regarding presentation at the symposium or the PhD forum will be sent out by 2 November 2012.


TOPICS OF INTEREST (but not limited to)

  •         ► Smart services
  •         ► Service science
  •         ► Service computing and Web services
  •         ► Human computation
  •         ► Cloud computing
  •         ► Crowdsourcing
  •         ► Service system design
  •         ► Service system engineering
  •         ► Service technologies
  •         ► Application and case studies
  •         ► Value co-creation in service systems
  •         ► Service marketing and CRM
  •         ► Service economy



General Chair:
  •         ► Joseph G. Davis, University of Sydney
Program Chairs:
  •         ► Aditya Ghose, University of Wollongong (Aditya[DOT]ghose[AT]gmail[DOT]com)
  •         ► Fethi Rabhi, University of New South Wales (f[DOT]rabhi[AT]
Program Committee (partial list):
  •         ► Renu Agarwal, UTS Sydney
  •         ► Boualem Benatallah, UNSW
  •         ► Athman Bouguettaya, University of Sydney
  •         ► Byron Keating, University of Canberra
  •         ► Ryszard Kowalczyk, Swinburne University of Technology
  •         ► Simon Milton, Swinburne University of Melbourne
  •         ► Surya Nepal, CSIRO
  •         ► Helen Paik,UNSW
  •         ► Liam O'Brien
  •         ► Simon Poon, University of Sydney
  •         ► Ananth Srinivasan, University of Auckland
  •         ► Vladimir Tosic, NICTA
  •         ► Jay Hannon, IBM
  •         ► Surya Nepal (CSIRO)
  •         ► Pradeep Khanna (Global Mindset)