Service Science Society of Australia

Service Innovation Award


The Service Science Society of Australia Service Innovation Award is instituted to recognize organizations that have demonstrated significant innovation in the design and/or delivery of services. The award is a critical component of the Society’s mission to promote service innovation in all sectors of the Australian economy.

Any organization (but not individuals) may be nominated for the award, including organizations from the government, business and non-profit sectors. The service innovations in question could be internal (i.e., of value to the organizations internal operations) or external (i.e., of value to external stakeholder/customers). The innovations of interest include process innovations (new ways of delivering services), technological or managerial (novel organizational structures, novel interventions to influence organization culture and so on).

Nominations close 5pm Friday 14 November. The Award Evening will be held on 25 November 2014 at the Hyatt Hotel Canberra in conjunction with the Fourth Australasian Symposium on Services Research and Innovation - Australia's premier event for service innovation professionals.

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Government Category Winner : National Archives
Open Category Winner : FSHD Global Research
SME Category Winner : Eidos Institute


Open Category (Sponsored by Cofluence)

AB note Australasia

Qantas Cash Cards

National Australia Bank

Work-Integrated-Learning Program

SPC Ardmona

Perfect Fruit New Product Innovation

FSHD Global Research Foundation

'Find-the-Cure' Mobile App

Serco Asia Pacific

Non-clinical services and systems at Fiona Stanley Hospital

Sarah Grace Foundation (ANU)

Sarah Grace PhD Scholarship

Small and Medium Enterprises Category  (Sponsored by Adomita)


Pocket Butler


Car Park Marketplace

Armed For Life

The Overhaul Program


SelfWealth Solution

Globecast Australia

Globecam - RefCam 2 Innovations


Improving Services with Families in the ACT

Adroit Research

Tech Girls Movement

Eidos Institute


Alive Mobile

Pepper Peak

Booking Boss

Business management software

Stripy Sock

Portrait Stories Mobile App

Government Category  (Sponsored by Service Innovation Lab)

Sutherland Shire Council

LEP Mapping Tool

Mackay Regional Council


National Archives of Australia

Discovering Anzacs

Australian Federal Police

Family Violence Perpetrator's Program

Department of Human Services

Centrelink Online Claims

Department of Education

Parliamentary Workflow Solution

South Australian Government

Customer-focused website and services directory

Department of Immigration and Border Protection

Integrated Service Management Solution (iSMS) Program

Mildura Rural City Council

FLO (Flexible Learning Options) Connect Service

Service NSW

Delivering quality customer services for government

Hunter New England Health

Clinical Telehealth – Saving Precious Time

National Blood Authority

MyABDR for People with Bleeding Disorders


VET Commons and TrainingVC

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